What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to access JotForm account

    Asked by Nathan Carlson  on April 29, 2016 at 10:13 AM

    I got logged out of my account and cannot get back in. Login button doesn't seem to do anything. I tried to reset my password, but no email came through. Wasn't in my spam, either.

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    JotForm Support

    Answered by Jan on April 29, 2016 at 11:23 AM

    There are 2 registered accounts associated with your email address. 

    martinengineering - Bronze plan
    nathanc_martin - Free plan 

    Both accounts are currently active. I was able to open the forms as well.

    Please make sure you are logged out from JotForm before logging in to a new one. Here's the login page: https://www.jotform.com/login. Also, make sure that you are only logged in to 1 account in 1 browser.

    If the issue persist, please try using another browser just to check if it will work or not. Let me clear your form cache so that your forms will be refreshed from our servers.

    Thank you.

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    Answered by martinengineering on April 29, 2016 at 11:31 AM

    Is there a way I can make the free plan go away, but move the forms over to the Bronze plan?

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    JotForm Support

    Answered by Jan on April 29, 2016 at 12:49 PM

    We can help you in transferring the forms and delete that account. However, you need to open a thread while you are logged in to the account (nathanc_martin). The reason is that we need to associate the forum thread to the username for security purposes.

    Please log out on the paid account first and then log in using the free account. Please go to the forum and open a thread requesting for the account deletion and form transfer. In the request, please provide the username where the forms will be transferred.

    Thank you for understanding.