What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not able to upload a video with my form

    Asked by avenuemontroyal on March 08, 2012 at 11:44 AM

    Hello !

    I've been trying to upload a video with my form that is here : http://form.jotformpro.com/form/20586734016958

    This is what I get when I try to upload the video. Erreur 101 (net::ERR_CONNECTION_RESET)

    I only have problem with the videos. I tried sending the form with only Word documents, and it was working.

    The field of the video is named "Projet antérieur"

    I tried to use the Dropbox integration explained here : http://www.jotform.com/help/77-Where-can-I-find-the-DropBox-integration, same thing...

    I tried to create a form directly linked to dropbox : http://www.jotform.com/dropbox/

    The form is there : http://form.jotformpro.com/form/20674583231957

    But it is not working either (see screenshot)

    I don't know what to do...

    Please note that english is not my native tongue, sorry if what I write is not perfect...

    Thank you for your help !!

    Screenshot
  • Profile Image

    Answered by pinoytech on March 08, 2012 at 12:01 PM

    Hi,

    I already check your form and I found out that the reason why you won't be able to upload a video cause you didn't put any extension that allow you to upload video which is wma, mpg, flv, avi, but don't worry I already fix that issue for you. Please try to upload some videos now and let know if that thing is working properly.

    Thank you for using JotForm!

  • Profile Image

    Answered by avenuemontroyal on March 08, 2012 at 12:22 PM

    Hello,

    Thank you for you quick response!! 

    I tried to upload a video with this form : http://form.jotformpro.com/form/20586734016958, but it is still not working.

    In your extensions, you do not have mov. Is it possible to use mov ? The extensions I did allow at the beginning were mov and wmv. Can I use them ?

    Thank you again =)

  • Profile Image

    Answered by pinoytech on March 08, 2012 at 12:26 PM

    Yes, you can add that also.

  • Profile Image

    Answered by anartwork on March 08, 2012 at 12:31 PM

    Instead of writing every extension you can just type "*" (remove the quotes) in the extension box and it will allow every file extension. For further information on this feature you may check this related post:

    http://www.jotform.com/help/29-Upload-Form-Allowed-File-Types

    Hope that helps :)

  • Profile Image

    Answered by avenuemontroyal on March 08, 2012 at 01:07 PM

    Hello,

    Thanks for your help. I do understand how works the extensions.

    Even if I am doing what is written (choosing the extension or only "*" and fix the file size allowed), it is still not working...

    It is working for you ?

  • Profile Image

    Answered by avenuemontroyal on March 08, 2012 at 01:28 PM

    Hello !

    Good news ! I tried to upload a video with my form and it did work with a mp4 of 5,6Mo. Maybe my others videos were too big...

    Another question then... What maximum size would you recommend for a file to be sure that the maximum of people can use the form ?

    Thank you again !!

  • Profile Image

    Answered by anartwork on March 08, 2012 at 01:58 PM

    Please be informed that uploading the files on your form also relies on the internet connectivity. Intermittent connections may cause problems with uploading large files. Since you are subscribed into our professional package, you have an available storage space of 1TB. In addition to this, you can actually change the maximum file size for each upload. Kindly check on this relevant thread:

    http://www.jotform.com/answers/71801-What-ist-the-maximum-file-size-for-each-upload

  • Profile Image

    Answered by avenuemontroyal on March 08, 2012 at 02:34 PM

    Hello,

    Thank you for all your answers !! I think it will work now.

    Have a good day !! =)

  • Profile Image

    Answered by pinoytech on March 08, 2012 at 02:38 PM

    Your welcome! Feel free to contact us if need further assistance.

    Thank you for using JotForm!