What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Basic FREE account benefits questions....

    Asked by John Pham on March 08, 2012 at 11:48 AM

    Hi Support,

    1.)With the FREE account, how long do you store my form? Is it stored forever on Jotform???

    2.) With the FREE account, the available space is 100MB, what does that means? Does it mean space to store form that I create? or does it means something else?  I only have 1 form created, but my customers fill it out to submit us information.  Does this available space of 100MB, have to do with notification email being sent out by Jotform?  I'm confused, please help.

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    Answered by anartwork on March 08, 2012 at 11:55 AM

    With your free account, your form will be stored on our servers as long as is not deleted by the user (you) or by us for violating Terms of Use. The 100 MB is the storage space that you are allowed to consume for your form submissions and file storage. In addition to that, you can have up to 100 submissions on your free account and you can receive 10 payments through that form as well. However, if you reach that quota within a month, you will be notified through email if you wanted to upgrade. During that time, website visitors won't be able to see the form. Please take note that the number of submissions automatically resets on a monthly basis and for a detailed comparison of our packages, you may refer to this:

    http://www.jotform.com/pricing/

    Hope that helps :)