What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am no longer able to edit my form...

    Asked by jackie01 on April 29, 2016 at 11:26 AM

    I have the free version and I started creating a form I was able to edit a day ago. I can no longer edit the form- the changes are not saving.

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    JotForm Support

    Answered by david on April 29, 2016 at 12:32 PM

    I checked your forms and was able to make updates without issue.  Try logging out of your account, clearing your browsers cache/cookies, then logging back in.  If that does not work, try a fresh web browser.  Chrome or FireFox tend to work best.  As far as I can tell, there should be no problems updating your forms. 

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    Answered by jackie01 on April 29, 2016 at 12:44 PM
    Thank you, I was able to now edit the form and I am now testing.
    I am testing by just pasting the link in a browser. How long should it take for me to get a confirmation email because I have not received anything as yet.
    Jackie Hippolyte
    Web Manager
    National Court Reporters Association
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    JotForm Support

    Answered by david on April 29, 2016 at 12:58 PM

    Email notifications should be triggered instantly, however, I checked our logs and it did not trigger for your most recent submission.  We are currently experiencing some slowdown on our end that may be causing the delay.  I tested a few of my own forms and the emails are going through immediately.

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    Answered by NygForms on April 29, 2016 at 01:05 PM


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    JotForm Support

    Answered by david on April 29, 2016 at 01:22 PM

    @NygForms If there is something we can help you with, please create a new thread letting us know what you require assistance with and we will help with whatever we can.