I am no longer able to edit my form...

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    jackie01
    Asked on April 29, 2016 at 11:26 AM

    I have the free version and I started creating a form I was able to edit a day ago. I can no longer edit the form- the changes are not saving.

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    david
    Answered on April 29, 2016 at 12:32 PM

    I checked your forms and was able to make updates without issue.  Try logging out of your account, clearing your browsers cache/cookies, then logging back in.  If that does not work, try a fresh web browser.  Chrome or FireFox tend to work best.  As far as I can tell, there should be no problems updating your forms. 

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    jackie01
    Answered on April 29, 2016 at 12:44 PM
    Thank you, I was able to now edit the form and I am now testing.
    I am testing by just pasting the link in a browser. How long should it take for me to get a confirmation email because I have not received anything as yet.
    Jackie Hippolyte
    Web Manager
    National Court Reporters Association
    703.584.9013
    ...
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    david
    Answered on April 29, 2016 at 12:58 PM

    Email notifications should be triggered instantly, however, I checked our logs and it did not trigger for your most recent submission.  We are currently experiencing some slowdown on our end that may be causing the delay.  I tested a few of my own forms and the emails are going through immediately.

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    NygForms
    Answered on April 29, 2016 at 01:05 PM

    caca

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    david
    Answered on April 29, 2016 at 01:22 PM

    @NygForms If there is something we can help you with, please create a new thread letting us know what you require assistance with and we will help with whatever we can.