What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms not appearing on my website where it is embedded?

    Asked by CaralieC on April 29, 2016 at 12:23 PM

    Hi there! I recently changed the main email address for my account and now none of my forms appear on my website. Would you mind enabling my account so the forms will appear?

    Thank you!

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    JotForm Support

    Answered by Mike_G on April 29, 2016 at 02:03 PM

    I have checked your account and the forms in it. I believe the only main reason your account got suspended because it was suspected of phishing activity due to the word "Hack" in some of your form. Please be reminded that we have an anti-phishing system that automatically suspends account with forms suspected of any phishing activity. However, after I have reviewed your forms and I believe everything is clear. I have reactivated your account and you may be able to use your forms again.

    If you need any further assistance, please feel free to contact us anytime. Thank you.