Why are my forms not appearing on my website where it is embedded?

  • Profile Image
    CaralieC
    Asked on April 29, 2016 at 12:23 PM

    Hi there! I recently changed the main email address for my account and now none of my forms appear on my website. Would you mind enabling my account so the forms will appear?

    Thank you!

  • Profile Image
    Mike_G
    Answered on April 29, 2016 at 02:03 PM

    I have checked your account and the forms in it. I believe the only main reason your account got suspended because it was suspected of phishing activity due to the word "Hack" in some of your form. Please be reminded that we have an anti-phishing system that automatically suspends account with forms suspected of any phishing activity. However, after I have reviewed your forms and I believe everything is clear. I have reactivated your account and you may be able to use your forms again.

    If you need any further assistance, please feel free to contact us anytime. Thank you.