Unable to access JotForm from Weebly site

Your app is offered through Weebly as a third party form building tool. I have installed JotForm through the Weebly site editor. There appears to be a connection issue between Weebly and JotForm as I am receiving the following error:

"For some reason, we cannot access your JotForm Account

To fix this, please close this window and re-install the JotForm App"

I have removed and reinstalled three times with no luck. I have also called Weebly support and they indicated they could not help me resolve this as they do not have access to your servers. 

Please advise. Thank you.

Can you try embedding the form using the IFrame method instead of the App - Adding-a-Form-to-Weebly.

You could also use the Weebly platforms code under Publish as a simpler method.

Unfortunately, I am not savvy enough to edit the HTML on my site. I've tried the embed option, but that does not seem to be working either. 

Can you please try using the <iframe> part of the iFrame embed code without the <script>?

1. Copy the iFrame code as seen in this guide: Getting the Form iFrame Code

2. Then paste the code in a text editor like microsoft word.

3. Identify the code between the <iframe...></iframe> and only copy that part.

4. Then paste the iframe code to your weebly site as seen in this guide: Adding a Form to Weebly

Here's a sample iframe embed code, and the yellow highlighted part is the code that you should copy and paste to your site.

    <iframe

      id="JotFormIFrame"

      onDISABLEDload="window.parent.scrollTo(0,0)"

      allowtransparency="true"

      src="https://form.jotform.com/61198748590974"

      frameborder="0"

      style="width:100%;

      height:539px;

      border:none;"

      scrolling="no">

    </iframe>

    <script type="text/javascript">     window.handleIFrameMessage = function(e) {

        var args = e.data.split(":");       var iframe = document.getElementById("JotFormIFrame");

        if (!iframe)

          return;

        switch (args[0]) {

          case "scrollIntoView":

            iframe.scrollIntoView();

            break;

          case "setHeight":

            iframe.style.height = args[1] + "px";

            break;

          case "collapseErrorPage":

            if (iframe.clientHeight > window.innerHeight) {

              iframe.style.height = window.innerHeight + "px";

            }

            break;

          case "reloadPage":

            window.location.reload();

            break;

        }

        var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false;

        if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) {

          var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)};

          iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*");

        }

      };

      if (window.addEventListener) {

        window.addEventListener("message", handleIFrameMessage, false);

      } else if (window.attachEvent) {

        window.attachEvent("onmessage", handleIFrameMessage);

      }

      if(window.location.href && window.location.href.indexOf("?") > -1) {

        var ifr = document.getElementById("JotFormIFrame");

        var get = window.location.href.substr(window.location.href.indexOf("?") + 1);

        if(ifr && get.length > 0) {

          var src = ifr.src;

          src = src.indexOf("?") > -1 ? src + "&" + get : src  + "?" + get;

          ifr.src = src;

        }

      }

      </script>

 

If the issue persists, please let us know.