What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sender email is changed to JotForm's noreply email

    Asked by ingram on April 29, 2016 at 06:11 PM

    Suddenly my response emails have been changed from the submission email (form field) to noreply@jotform.com.  I found a solution on the forum but it doesn't work as the advanced setting tab in the email setup overrides the recipients tab.  To change the advanced email you must have a verified email address which is not feasible.  Please provide instructions on how to reset the notification emails to the submission email field.

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    JotForm Support

    Answered by EltonCris on April 29, 2016 at 08:18 PM

    Were you using the "Reply-To Email"? or the "From Email" when you use a custom sender email from Mandrill?

    I can see that your form notifications have the email field on Reply-to Email. What it does is, when you reply to the submission in your email, the reply-to email (which is the user's email address) will be automatically set as the recipient email.

    I suggest to please check and review your other forms. Set the email field as the Reply-to Email if you want the user's email address to be autofilled on the "To" email field.

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    JotForm Support

    Answered by EltonCris on April 29, 2016 at 08:23 PM

    Sorry, I forgot to mention that on Advanced tab, you should set the Sender Email with your custom Sender Email (SMTP) in order for the From Email to appear. Then set your email field as the From Email so submissions will be coming from the users's email address.