What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i thought my responses are going to my email address. i like that the survey results are comiing here. but i don't get notified and the header and sub

    Asked by moseymaureen on March 08, 2012 at 12:46 PM

    header and subheader keeps dissapearing and then the edit box for them comes up at bottom of form

    IT IS REALLY DIFFICULT FOR ME TO WRITE. I HAVE PARKINSONS DISEASE AND M Y HANDS SOMETIMES SHAKE A LOT.

    IS THERE A PHONE # I MAY REACH FOR CUSTOMER SERVICE.

    THANK  YOU

    MAUREEN MARCELINO

    310  459 3933

    marcellino55@yahoo.com

    Page URL:
    http://form.jotform.com/form/20263906229

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    Answered by anartwork on March 08, 2012 at 01:49 PM

    I apologize for the inconvenience. In order for you to check why you aren't getting notifications, please follow the steps below:

    First make sure that emails for this form is enabled. Log into your JotForm account, choose the form you are not receiving submissions for and click on "Edit" button. On the Form Builder screen for your form, you will see an "Email Alerts" button, click on that. Make sure that you have emails setup and they are being sent to your correct email address.

    Another possible reason for not receiving emails might be your spam filter. Check your spam folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future. 

    Let me know if that works.

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    Answered by gori-mathew on March 08, 2012 at 02:00 PM

    Hello Maureen;

    Thanks for contacting our support team, i am sorry that we can only support you via this platform.

    I would rerquest you to take sometime with a guiding person and look at the foolowing link on how to set submission email to receive filled forms; http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    Also you can take time slowly and read on the embeddoing form in web http://www.jotform.com/help/2-How-to-Create-Your-First-Web-Form.

    We wish that you can be able be assisted and take haert for the condition and difficulties you are going through.

    I have checked your account and is ACTIVE and fine.

    Regards

    ,Mathew

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    Answered by moseymaureen on March 09, 2012 at 05:36 AM
    No it is not working. some 'out of office auto reply' come to this address.
    those who actually filled out the survey are ending up in a gmail acct. and i don't see that address anywhere here.
    i did everything you suggested
    i wish you' give me a number. i am a volonteer w ith parkinson's disease and writing becomes very problematic
    thank you
    maureen marceellino
  • Profile Image
    JotForm Support

    Answered by mliz on March 09, 2012 at 08:45 AM

    For now we only provide support via the forum and email as of the moment phone support is not available however this does not necessarily mean that it is something that will not be implemented in the future.

    As for the email issue the sender email needs to be set if you go to the Email Notification  you will see that the sender name is set to 'Please Select' kindly change it to 'Name' you can choose this from the drop down option.

     

    Let us know if this works.