What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did this change?

    Asked by ingram on April 29, 2016 at 09:55 PM

    Why did this change? Before I had the email notification to put submission email address as the sender. Now it is "noreply@jotform.com" meaning we can't just respond to the email but have to manually enter the submission email from the form. How do I change it? Adding a verified email for every submitter is not possible.

    This is a re-post of a comment on How to Add a Custom Sender Address to an Email Alert

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    JotForm Support

    Answered by Chriistian on April 29, 2016 at 11:22 PM

    If I understand correctly, you want to respond to the email address of the user that submitted the form, not to noreply@jotform.com? Please note that the sender email refers to the email address that sent the notification.

    If you want to respond to the user that submitted the form, then you can do so by setting up the Reply-To option in the email settings.

    For more information, please check out this guide: Setting Up Email Notifications

    If you need further assistance, please let us know.