Why did this change?

ingram
Asked on April 29, 2016 at 09:55 PM

Why did this change? Before I had the email notification to put submission email address as the sender. Now it is "noreply@jotform.com" meaning we can't just respond to the email but have to manually enter the submission email from the form. How do I change it? Adding a verified email for every submitter is not possible.

This is a re-post of a comment on How to Add a Custom Sender Address to an Email Alert
Chriistian
Answered on April 29, 2016 at 11:22 PM

If I understand correctly, you want to respond to the email address of the user that submitted the form, not to noreply@jotform.com? Please note that the sender email refers to the email address that sent the notification.

If you want to respond to the user that submitted the form, then you can do so by setting up the Reply-To option in the email settings.

For more information, please check out this guide: Setting Up Email Notifications

If you need further assistance, please let us know.
Regards.