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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is a form view (1000 allowed) exactly and what is a submission (100 allowed)

    Asked by leslieradon on April 29, 2016 at 10:02 PM

    I want to know, how many inquiries I can receive a month. This is a form filled in and received by my email???

     

    Do you call this a form view? or a submission?

     

    I am confused, as I image are many many others.

     

    Leslie

    and a what is a submission allowed
  • Profile Image
    JotForm Support

    Answered by liyam on April 29, 2016 at 11:21 PM

    Hello Leslie,

    Thank you for your inquiry.

    100 submissions are the number of submissions one can receive in a month. This counter restarts every month also.

    For the 1000 form views. This is the views of the form. Basically once the form loads on a user's browser, it constitutes one form view. So if one refreshes the page 5x, it's going to be 5 form views incurred on your account.

    So if one user visits your page with your form in it, it will count as 1 form view, and when the user fills up that form and makes a submission, that will count as 1 submission.

    If you have further questions or if you have any other concerns, please do let us know.

    Thanks.

  • Profile Image

    Answered by leslieradon on April 30, 2016 at 02:44 AM
    Thanks for your answer below.
    Right now I am construction a few forms and already I have gone to my
    pages and refreshed 30 or 40 times just to check if the form works as
    wanted. Does this count as a form view then?? If so, it looks like I
    will have to only do my work at the end of the month, or there'll be
    nothing to use in the coming month.
    Is this right?
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on April 30, 2016 at 03:10 AM

    Hello,

    I forgot to mention, when the form is viewed via preview, it will not count as a form view. So when previewing your forms, it will be fine and you may continue to reload your forms to work on your changes.  You can learn more about form views from this guide.

    If your account reaches the maximum limit for your form views, your account will temporarily be suspended until your account's stats restart on the next month.

    If you have other questions, please do let us know.

    Thanks.