- JotForm SupportKevin_GAnswered on April 30, 2016 at 02:01 AM
This is because you're email address is in our bounce list, the reason is the shown below:
Reason(s) : smtp;550 5.1.1 - 220.127.116.11 has sent to too many recipients this hour. IB607
Do note that there are limits on the amount of emails that an account can send, free accounts are allowed to send 20 emails per hour when paid accounts are allowed to sent 100 emails per hour.
This may be the reason why your email was added to our bounce list, if this happens constantly, I would suggest you to upgrade your account so instead of have a limit of 20 emails per hour you will have 100 per hour and will avoid your email address to get into our bounce list.
- time2danceAnswered on April 30, 2016 at 03:44 AMAre we off the bounce list now ?
We don't get 20/hour and this happened last year as well
Thank You For Considering Time 2 Dance
Keithalan& Maral Hinson
23002 Ventura Blvd
Woodland Hills CA 91364
"For I know the plans I have for you, says The Lord, plans to prosper you and not harm you plans to give you a hope and a future"- Jeremiah 29:11
- JotForm SupportChriistianAnswered on April 30, 2016 at 04:09 AM
I checked your email address and I can confirm that you are off the bounce list now. You should receive the next notification emails successfully. To prevent any future bouncing related issues, I suggest you check out this article: How to Setup Email Alerts to Prevent Email Bouncing Related Issues.
You can also check out this guide on how to remove an address from the bounce list in case your email address was added to the list again: How to Remove Your Email Address from Bounce List
If you need further assistance, please let us know.