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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving jotforms. Help please!

    Asked by time2dance on April 30, 2016 at 01:47 AM
    I am not receiving jotformsHelp pleasee!Thank You For Considering Time 2 Dance
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    JotForm Support

    Answered by Kevin_G on April 30, 2016 at 02:01 AM

    This is because you're email address is in our bounce list, the reason is the shown below: 

    Reason(s) : smtp;550 5.1.1  - 198.2.128.12 has sent to too many recipients this hour. IB607 

    Do note that there are limits on the amount of emails that an account can send, free accounts are allowed to send 20 emails per hour when paid accounts are allowed to sent 100 emails per hour. 

    This may be the reason why your email was added to our bounce list, if this happens constantly, I would suggest you to upgrade your account so instead of have a limit of 20 emails per hour you will have 100 per hour and will avoid your email address to get into our bounce list. 

     

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    Answered by time2dance on April 30, 2016 at 03:44 AM
    Are we off the bounce list now ?
    We don't get 20/hour and this happened last year as well
    Thank You For Considering Time 2 Dance
    Keithalan& Maral Hinson
    (877)867-3858
    23002 Ventura Blvd
    Woodland Hills CA 91364
    www.time2dance.biz
    "For I know the plans I have for you, says The Lord, plans to prosper you and not harm you plans to give you a hope and a future"- Jeremiah 29:11
    ...
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    JotForm Support

    Answered by Chriistian on April 30, 2016 at 04:09 AM

    I checked your email address and I can confirm that you are off the bounce list now. You should receive the next notification emails successfully. To prevent any future bouncing related issues, I suggest you check out this article: How to Setup Email Alerts to Prevent Email Bouncing Related Issues.

    You can also check out this guide on how to remove an address from the bounce list in case your email address was added to the list again: How to Remove Your Email Address from Bounce List

    If you need further assistance, please let us know.