Submissions are not showing in JotForm, yet PayPal has processed payments

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    Asked on April 30, 2016 at 12:03 PM

    I have a form that they have to fill and after that they pay thru paypal, but it seams that the form it aint saving information and paypay it is chargin!!!! HELP!!!! it is important to solve this ASAP!!! we are running a promo

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    Answered on April 30, 2016 at 01:03 PM

    If I understood you correctly, your submissions are not showing up in JotForm, but your customers have already been charged and have made payments through PayPal.

    It sounds like your submissions might still be marked as Incomplete Payments in JotForm:

    This means that PayPal didn't notify us once the payment has been processed, so we could mark that incomplete payment as completed. There is no way for us to know whether a payment has been made, unless we receive a notification from PayPal that the payment has been processed. For this to work automatically, please enable the IPN (Instant Payment Notification) of your PayPal account:

    You can read more about incomplete payments and how this works in the following guide:

    As described in our Incomplete Payments FAQ linked above, you can simply re-send IPNs for any submissions that are still marked as incomplete on JotForm, and our system will then mark them as completed, and send out any confirmation emails or any other integrations if they were set up on the form.

    Please let us know if you need any further assistance, in which case please also let us know which of your forms you are having problems with, and we will be happy to help.

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    Answered on April 30, 2016 at 01:08 PM

    Thanks for your answer!!! that is excactly what happens.!! I´ll find out.

    In the incompleate payment list i see that the unique ID sometimes is the same, If i marke it as complete the unique ID change to the current countdown?



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    Answered on April 30, 2016 at 01:23 PM

    The Unique ID is made to be unique, determined at the time a submission is made complete. Your temporary Unique IDs from incomplete payments should get automatically incremented when completing the submission, so that each entry in your submissions will be unique.

    For best results, and in order for the "payer information" from PayPal to show up in your JotForm submissions, it is recommended that you complete submissions by re-sending the IPN notifications directly from PayPal. You can also complete them manually on JotForm, by clicking on "Complete Submission" button, but in that case the "payer information" from Paypal would be missing.

    If there is anything else we can help you with, please let us know.

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    Answered on April 30, 2016 at 05:49 PM

    I tried to do this and immediately got an email from Paypal that says:


    Please check your server that handles PayPal Instant Payment Notification (IPN) messages. Messages sent to the following URL(s) are not being received:

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information.

    Once you or your service provider fix this problem, you or your service provider can resend the failed messages from the IPN History page. If this problem continues, PayPal may disable the IPN feature for your account.

    Thank you for your prompt attention to this issue.


    Now what do I do?  I need to be getting these submissions and I'm not.

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    Answered on April 30, 2016 at 10:01 PM


    Since that's a new question, we will answer that on this thread