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    Infusionsoft: Tags already selected in the integration are being un-checked without making any change on the form.

    Asked by PeacefulHeartLeadership on April 30, 2016 at 07:26 PM

    Sometimes when I go back into the integration for Infusionsoft, the tag that I keep selecting for the Leadership Questionnaire Form seems to "uncheck" itself.  So I don't know if it's working or not.  We really haven't had any activity, but sometimes when I go back in to check things in the integration I will notice it's become unchecked.  

    Specifically today I was showing someone the process, and noticed it once again was not checked.  I checked it again, saved the integration, went back in and checked and it remained checked.  

    This is somewhat intermitment, but naturally very concerning.  

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    JotForm Support

    Answered by Kevin_G on May 01, 2016 at 12:29 AM

    I have cloned your form and have integrated with Infusionsoft, I have checked all the tags and saved the changes, when I opened again the integration wizard the tags were selected yet, but I was able to replicate the issue when logged out and logged in again, opened the form in the Form Builder and when I checked the integration the tags were not checked now. 

    I will escalate this issue to our second level so one of our developers will take a look to the issue and will update us here with news about what is happening here as son as he can. 

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    JotForm Support

    Answered by NeilVicente on June 08, 2016 at 06:34 AM


    This is now fixed. Thank you very much for your patience, and have a nice day!