JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Infusionsoft: Tags already selected in the integration are being un-checked without making any change on the form.Asked by PeacefulHeartLeadership on April 30, 2016 at 07:26 PM
Sometimes when I go back into the integration for Infusionsoft, the tag that I keep selecting for the Leadership Questionnaire Form seems to "uncheck" itself. So I don't know if it's working or not. We really haven't had any activity, but sometimes when I go back in to check things in the integration I will notice it's become unchecked.
Specifically today I was showing someone the process, and noticed it once again was not checked. I checked it again, saved the integration, went back in and checked and it remained checked.
This is somewhat intermitment, but naturally very concerning.
I have cloned your form and have integrated with Infusionsoft, I have checked all the tags and saved the changes, when I opened again the integration wizard the tags were selected yet, but I was able to replicate the issue when logged out and logged in again, opened the form in the Form Builder and when I checked the integration the tags were not checked now.
I will escalate this issue to our second level so one of our developers will take a look to the issue and will update us here with news about what is happening here as son as he can.
This is now fixed. Thank you very much for your patience, and have a nice day!