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  • Profile Image

    I have applied the conditions from a form to other one, on the first are working, but not in the second one. How can I fix this?

    Asked by EastEndSeaportMuseum on April 30, 2016 at 10:42 PM

    Hi, 

    My form "Food Vendors" when you select Payment it works just fine.  "Mail in" brings up the address, and "PayPal" brings up the paypal amount field.

     

    I did it exactly the same way in my form "Artisan/Craft Vendors" and they do not work at all.  Can you please tell me why?

    Thanks,

    Steve

    Could you please also send response to stevebenthal@gmail.com

    select thanks paypal amount same
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 01, 2016 at 02:55 AM

    This is because you have other condition that is affecting the same fields, so when there is a selection and the first condition is triggered the fields are being displayed without selection an option in the method to pay. 

    To fix this you will need to remove those fields from the multiple show/hide conditions that you have in your form. 

    And let only the question where is asked how the payment will be done, with the condition where you ask how the payment will be done you are hiding the fields by default and they will be shown only when the question "Payment" is answered, so you do not really need to show these fields once the "Choose Category" is answered. 

    This should avoid the conflict that you currently have in your form, here is a cloned form of yours with this change applied, take a look on it and see how it works: https://form.jotform.com/61211913270949

    Hope this helps. 

  • Profile Image

    Answered by EastEndSeaportMuseum on May 04, 2016 at 08:10 PM

    Thank you very much!