Form is not displaying properly on mobile phone

  • Profile Image
    Dipen2512
    Asked on May 01, 2016 at 02:20 AM

    Hi I use iphone and i can't see my contact form on phone.

    Ironically, I have cloned this from from my other form and the original form is showing fine.

    i tried to use mobile responsive widget but then desktop version form behaves weird.

    I tried iframe but then form does let scroll the page.

     

    This is really weird that one form is working fine but the cloned form is missing and creating the issue.

  • Profile Image
    Jan
    Answered on May 01, 2016 at 06:29 AM

    Please try re-embedding the form again using Iframe method but make sure that the value of the attribute scrolling is set to Yes.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/61210743227244" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="yes"> </iframe>
    <script type="text/javascript"> window.handleIFrameMessage = function(e) { var args = e.data.split(":"); var iframe = document.getElementById("JotFormIFrame"); if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } if(window.location.href && window.location.href.indexOf("?") > -1) { var ifr = document.getElementById("JotFormIFrame"); var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } </script>

     

    If that doesn't work, please remove the script element below the Iframe code.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/61210743227244" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="yes"> </iframe>

     

    Related guide: Getting-the-Form-iFrame-Code

    Hope that helps. Thank you.