What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I had a form and now it's gone

    Asked by Dunavist on May 01, 2016 at 12:07 PM

    We have the jot form on our website and it seems to be working but when I came back here to do some changes it has disappeared. What happened? What can I do to get it back?

    Thanks for your help and a wonderful form!

    Karin Russell, Secretary

    Duna Vista Resorts

    Page URL:
    http://www.dunavista-resorts.com/contact-us

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    JotForm Support

    Answered by Welvin on May 01, 2016 at 01:25 PM

    The contact us page requires me to login. Can you copy/paste the form codes here? We can trace the form and move it to your registered account.

    I've checked your account and you only have this form http://www.jotform.us/form/53105930207143

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    Answered by Dunavist on May 01, 2016 at 01:51 PM

    Thanks for the speedy reply! The form code is: https://form.jotform.com/jsform/53075804667159

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    JotForm Support

    Answered by Kiran on May 01, 2016 at 03:32 PM

    The form in question is associated with another JotForm account "kar02347" registered using a different email address. If you are the owner of this account, you may login to this account to manage this form. If you do not remember the password of the account, you may request for a password reset from the login screen so that the password reset instructions shall be sent to the account registered email address.

    Hope this information helps! 

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    Answered by Karin on May 01, 2016 at 04:09 PM

    Thank you. I am the owner of that account and will login to work on it. I developed this for the other account. Is there anyway to transfer the one on my personal account (kar02347) to the corporate site (Dunavist) or do I just have to make a new one on that account.

    Your customer service is superb! Thanks again for answering all my questions.

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    JotForm Support

    Answered by Welvin on May 01, 2016 at 05:37 PM

    We can transfer the forms if that's what you mean. But you have to make the request using the kar02347 account.  You are posting your reply using a guest account, I can't verify your IP Address so we can move the form directly.