Field name is not included in the email notification

  • velmat
    Asked on May 1, 2016 at 2:01 PM

    All of the tabs on my form is not being sent to me .. Example below ! I completed all the tabs but are not getting all the tabs completed on my end like the investment budget etc..... You guys sent a reply back last time but I am still unsure of what to do to fix this problem. I need to fix this problem  asap PLEASE ... or can you login to my form to fix the issue instead of sending me an email of what to do . I don't know how to fix this 

     

     

     

      jotform Screenshot 10  
     
    Question Answer
    Company Information Thinkzilla www.itsthinkzilla.com
    Contact Person velma omousa
    Daytime Phone (832) 4893655
    E-mail Address vtrayham@gmail.com
    Evening Phone  
    INVESTMENT BUDGET  
    What Services are you Seeking ? Email Marketing
    When are you ready to begin? 05-10-2016
    State  
    Comments Or Questions?  
     
     
  • Jan
    Replied on May 1, 2016 at 3:52 PM

    Your email notification is not capturing the field names of the form probably because you change or edited your form.

    I would recommend you to delete the existing notification and then creating a new one.

    1. Click the "Emails" button in the toolbar.

    Field name is not included in the email notification Image 1 Screenshot 70

    2. Select the Notifier1 and then click the "Delete" button.

    Field name is not included in the email notification Image 2 Screenshot 81

    3. Click the "Yes" button to confirm.

    Field name is not included in the email notification Image 3 Screenshot 92

    4. Click the "Create New Email" button.

    Field name is not included in the email notification Image 4 Screenshot 103

    5. Select the Notification Email.

    Field name is not included in the email notification Image 5 Screenshot 114

    6. Now you can go to the "Recipients" tab to set up who will receive this notification.

    Field name is not included in the email notification Image 6 Screenshot 125

    7. Click the "Save" button when you are done.

     

    I hope the steps I provided helpful.  But if you are still having trouble doing this, let us know and we'll login to your account and do it for you. We will delete the existing notification and create a new one. 

    Helpful guide: Setting-Up-Email-Notifications

    Thank you.