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brandymonnensAsked on May 1, 2016 at 2:03 PM
I'm trying to confirm whether or not one of our forms has an annual recurring payment. I set it up as a subscription, but we'd like for people to have the option of recurring payments. We do not want automatic recurring subscriptions.
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David JotForm Support ManagerReplied on May 1, 2016 at 3:45 PM
Are you referring to your payment form? If that is the case, you need to see how you have set it up. https://www.jotform.com/help/49-Order-Form-Types
If you have set it up to sell a subscription, then that will renew automatically, and that is something that needs to be handled through your payment gateway.
https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option
Let us know if you have more questions.