What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question about recurring payments on form

    Asked by brandymonnens on May 01, 2016 at 02:03 PM

    I'm trying to confirm whether or not one of our forms has an annual recurring payment. I set it up as a subscription, but we'd like for people to have the option of recurring payments. We do not want automatic recurring subscriptions.

    recurring payments Annual confirm OR
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    JotForm Support

    Answered by BDAVID on May 01, 2016 at 03:45 PM

    Are you referring to your payment form? If that is the case, you need to see how you have set it up. https://www.jotform.com/help/49-Order-Form-Types 

    If you have set it up to sell a subscription, then that will renew automatically, and that is something that needs to be handled through your payment gateway. 

    https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option 

    Let us know if you have more questions.