Question about recurring payments on form

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    brandymonnens
    Asked on May 01, 2016 at 02:03 PM

    I'm trying to confirm whether or not one of our forms has an annual recurring payment. I set it up as a subscription, but we'd like for people to have the option of recurring payments. We do not want automatic recurring subscriptions.

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    BDAVID
    Answered on May 01, 2016 at 03:45 PM

    Are you referring to your payment form? If that is the case, you need to see how you have set it up. https://www.jotform.com/help/49-Order-Form-Types 

    If you have set it up to sell a subscription, then that will renew automatically, and that is something that needs to be handled through your payment gateway. 

    https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option 

    Let us know if you have more questions.