Question about recurring payments on form

  • brandymonnens
    Asked on May 1, 2016 at 2:03 PM

    I'm trying to confirm whether or not one of our forms has an annual recurring payment. I set it up as a subscription, but we'd like for people to have the option of recurring payments. We do not want automatic recurring subscriptions.

  • David JotForm Support Manager
    Replied on May 1, 2016 at 3:45 PM

    Are you referring to your payment form? If that is the case, you need to see how you have set it up. https://www.jotform.com/help/49-Order-Form-Types 

    Question about recurring payments on form Image 1 Screenshot 20

    If you have set it up to sell a subscription, then that will renew automatically, and that is something that needs to be handled through your payment gateway. 

    https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option 

    Let us know if you have more questions.