What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    continue to payment in new window?

    Asked by vrephoto on May 01, 2016 at 03:10 PM

    how can I get the continue to payment button to open in a new window instead of leaving the page to go to paypal?

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    JotForm Support

    Answered by BDAVID on May 01, 2016 at 05:10 PM

    Unfortunately, it is not possible to open the PayPal window in a new tab. The users will need to click the return link to go back to the thank you page.

    We provide the return link with the PayPal forms. The problem is that the PayPal ignores the return link unless the Auto Return is enabled on your PayPal Account Settings. Unfortunately, there is nothing we can do about it.

    Enter the URL of your form or the page you would like them directed to after they complete their payment. 

    Let us know if you need more help.