What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submit is stuck to please wait

    Asked by fadermixing on May 01, 2016 at 06:47 PM

    I'm creating a form so people can send me the song to be mixed. I was wondering if the was a status bar so when people hit submit they can see how long they have to wait till it processes the order. the only thing I see is please wait.

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    JotForm Support

    Answered by jonathan on May 01, 2016 at 10:29 PM

    I test submitted your form https://www.jotform.com/61214236862149 that include uploading fof file.


    It went through as intended and I was redirected to the Paypal screen.


    I think the problem on the form is the setting of the upload field. The upload size must have exceeded the allowed upload limit the reason the form was not being submitted successfully.

    Please review our user guide on Upload size limit here.

    User guide: Changing-the-Upload-Size-Limit


    Take note that the in our form, the max upload size per session is up to 1GB. If the form exceeds the limit, the submission will not get through.

    I see that you have 2 upload field on your form, and were set to accept at max 1GB per upload. So you need to correct this.

    Let us know if still not resolve.