Form submit is stuck to please wait

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    fadermixing
    Asked on May 01, 2016 at 06:47 PM

    I'm creating a form so people can send me the song to be mixed. I was wondering if the was a status bar so when people hit submit they can see how long they have to wait till it processes the order. the only thing I see is please wait.

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    jonathan
    Answered on May 01, 2016 at 10:29 PM

    I test submitted your form https://www.jotform.com/61214236862149 that include uploading fof file.

     

    It went through as intended and I was redirected to the Paypal screen.

     

    I think the problem on the form is the setting of the upload field. The upload size must have exceeded the allowed upload limit the reason the form was not being submitted successfully.

    Please review our user guide on Upload size limit here.

    User guide: Changing-the-Upload-Size-Limit

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    Take note that the in our form, the max upload size per session is up to 1GB. If the form exceeds the limit, the submission will not get through.

    I see that you have 2 upload field on your form, and were set to accept at max 1GB per upload. So you need to correct this.

    Let us know if still not resolve.

    Thanks.