- busashelAsked on May 01, 2016 at 10:47 PM
I've been trying to duplicate (with conditions) 5.0-7.2 of my form for each guest. About 3 guests were duplicated successfully. Since then, Jotform keeps crashing when I try to duplicate. I have rebooted the computer, as well as cleared cookies/cache. I have also tried on Safari.
On Safari,the duplicate worked once, then it gave this error: There was an error on the page. Try reloading the page. 413 Request Entity Too Large cloudflare-nginx
What is the problem? I have duplicated a much bigger form last year.
- JotForm SupportjonathanAnswered on May 01, 2016 at 11:57 PM
I was able to immediately encounter the problem as well when I tried loading your form https://www.jotform.com/61217730412445 on my browser.
I cleared your foms cache and tried again. It loaded properly the next time.
Can you please retry again cloning your form https://form.jotform.me/61217730412445 .
Let us know if issue remains.
- busashelAnswered on May 02, 2016 at 01:27 AM
I have tried clearing the form cache, but the form continues to crash.
Any other ideas?
- JotForm SupportChriistianAnswered on May 02, 2016 at 01:50 AM
I checked your form and I also encountered the same error.
Were you able to clone the form previously? Perhaps you can try using the Revision History feature to revert the form to a previous version before you encountered the error. To do so, simply follow this guide: How to View Form Revision History
If the issue persists, please let us know,
- busashelAnswered on May 02, 2016 at 01:59 AM
I was able to clone the form, however, I cannot pin point when it began failing.
I have since added and amended other aspects of the form. Is that any other method that can solve the duplication issue without having to delete all other changes?
- JotForm SupportChriistianAnswered on May 02, 2016 at 02:35 AM
Other methods would be clearing the form cache together with the browser cache to see if that helps. Unfortunately other than that, the other option would be to use the revision history to try and identify at which point the form started failing. If the issue still persists after that, then we may need to forward this issue to our developers.
- busashelAnswered on May 02, 2016 at 03:37 AM
Jotform crashed when I was in form revision...........
Please kindly forward the issue to the developers.
- JotForm SupportChriistianAnswered on May 02, 2016 at 03:56 AM
Apologies for the inconvenience. I checked the form again and I still encounter the error. I have sent the issue to our backend team for further investigation. We will let you know on this thread once we have an update. Regards.
- busashelAnswered on May 02, 2016 at 04:52 AM
Thank you Chriistian. Appreciate it!
- JotForm DeveloperuygarAnswered on May 03, 2016 at 09:59 AM
I can edit and see form without any problem. Please check again.
- busashelAnswered on May 03, 2016 at 10:48 PM
Thank you for have a look at the issue.
I managed to duplicate the fields I needed with conditions. However, when I try to save it, the site will crash.
Is this an issue when you were testing?
- JotForm SupportChriistianAnswered on May 04, 2016 at 12:17 AM
- busashelAnswered on May 04, 2016 at 12:56 AM
Thank you for your reply.
Cloning the form was never an issue, I could do this successfully. It was duplication the fields WITH conditions in the form that was causing the problem. This is done through "Manage Multiple Fields".
I have cleared my browser and form caches again, however, I am still unable to save. The second time I tried this, I was unable to just delete fields without jotform crashing. Could you please look into this again?
- JotForm Supportashwin_dAnswered on May 04, 2016 at 02:10 AM
Sorry about the confusion. I have updated the ticket with information shared by you. Your message has also reached our developer as well. Lets wait for response from them.
- busashelAnswered on May 04, 2016 at 03:15 AM
Thank you, appreciate it. I will wait to hear back from the dev team.