What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to reset a login detail

    Asked by Kristine  on May 01, 2016 at 11:47 PM
    a
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    JotForm Support

    Answered by Kevin_G on May 02, 2016 at 12:58 AM

    I checked your email address and found only a guest account, there is not an already existing account related to your email address. 

    Could you please provide us the username that you use in your account?

    I have to say that you are able to restore your password by following these steps, first on the login page click on the link "Forgot password?". 

    Then you need to enter either your username or the email address you used to register your account and an email will be sent to that email address, the email will contain the instructions to reset your password. 

     

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    Answered by Kristine  on May 02, 2016 at 01:44 AM
    Hi there
    the email/username is under the previous assistant the we are no longer working with. And I believe this is the email that she used mediame@bigpond.com if I do the reset password it will go to that email the account is under that email and I need it to be transferred to this email enquiries@cglbeef.com please let me know if it is possible.
    Cheers!
    Kristine
    ...
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    JotForm Support

    Answered by Kevin_G on May 02, 2016 at 01:57 AM

    I do not think that would be possible to change the email address related to that account without the owner's permission. 

    You will need to contact the owner of that account and ask to provide you with the login details, once you have this data you may log into the account and update the data, also if you want you may create your own account and ask the owner of that account to open a thread and request to move the forms from her account to yours, she will need to provide us with your username, the target account and ask to move all the forms to your own account, but all this needs to be requested by the account's owner. 

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    Answered by Kristine  on May 02, 2016 at 02:44 AM
    I understand that and we tried to communicate with her but she is not responding. she is not the owner of the forms it used to our website and she wont give the log in details. We need to update those form for our business. I hope you can help me with this as we are desperate to get in to those forms.
    Cheers!
    Kristine
    ...
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    JotForm Support

    Answered by beril on May 02, 2016 at 03:28 AM

    Hello Kristine,

    First of all, we are sorry for the inconvenience this may caused you. Can you provide the URL of your webpage that you've embedded the form? At that time, we can assist more properly. I will also try to communicate with her.

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    JotForm Support

    Answered by beril on May 02, 2016 at 03:49 AM

    Hello again,

    I've checked the website that you've embedded the form. It seems enquiries@cglbeef.com is the owner of forms.=) To solve that issue quickly, as per you request, I've changed the email address from mediame@bigpond.com to enquiries@cglbeef.com. You can send the password reset instructions.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by Kristine  on May 02, 2016 at 04:44 AM
    Hi there
    Thank you for assisting me this would mean alot to us and to our business. Here is the URL http://cglbeef.com/ if you could please retrieve it you will save ourlives.
    Cheers!
    Kristine
    ...
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    Answered by Kristine  on May 02, 2016 at 04:44 AM
    OHHHH GREAAATT!!! Thank you so much! you just saved us from our misery :) I will contact you as if there is any problem. Thanks again. you are such a life saver :)
    Cheers!
    Kristine
    ...
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    JotForm Support

    Answered by beril on May 02, 2016 at 04:53 AM

    You're most welcome and thank you for your kind comment.=) We are glad to hear that, the issue has been resolved for you. Feel free to contact us anytime. We will be happy to assist you.