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    How to change email of the notification mail in the jotform?

    Asked by myfor on May 02, 2016 at 08:41 AM


    I have created my account on the jotform with a specific emailid. Then i created one contact us form and when i set the notification email for the form,, it doesn't changes. It means even though i try to change the notification email id, my mails are going to the id by which i had created the account on the jotform. 

    Notification email are not changing.

    Please provide me a solution for this.

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    JotForm Support

    Answered by ashwin_d on May 02, 2016 at 10:12 AM

    Hello myfor,

    I did check the only form you have in your account and found that you have one notifier and one auto-responder email alert. The notifier is sending submission emails to admin@wsisrdev.com and the auto-responder is sending submission emails to the email address which users input in email field of form. Please check the screenshot below:


    If you want to send submission emails to different email address, you will have to edit the notification email alert of your form and change the "Recipient Email" email address. Please check the screenshot below:


    You may also like to take a look at the following guide on how to change the email address on which you receive the submission emails:  https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!