What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hide empty fields on E-Mail

    Asked by keyless on May 02, 2016 at 10:16 AM

    Hi guys.....i got this problem....can't hide empty fields on e-mail.....i try every solution(cache browser...etc) but the problem is not solved......ehat can i do?


    thank you

    Page URL:

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    JotForm Support

    Answered by david on May 02, 2016 at 11:59 AM

    To option can currently only be enabled from the old UI.  While editing your form, reload the page from this URL to load the old UI:


    Click on the preferences tab, then "Advanced Settings".  From there, change "Hide Empty Fields on Emails" to "Enabled".

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    Answered by keyless on May 02, 2016 at 01:10 PM



    Thanks, thats all right now!

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    JotForm Support

    Answered by david on May 02, 2016 at 02:15 PM

    We are updating our UI's and this feature has not yet been added to the new preferences menu.  It should be added quite soon.  Until then, the only place to access it is from the old UI.