What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We experienced a problem early and mid-afternoon friday that affected file uploads and load times while using forms. So if it's related then we do apologize about that.
Our developers fixed the issue shortly thereafter and as far as I know we haven't had any further issues thereafter or over the weekend.
What sort of issues are your customers currently complaining about if you don't mind us asking?
And on which form(s) is this problem occurring?
We can gladly check on this for you if needed.