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Help needed to trace my account.Asked by Dan Moore on May 02, 2016 at 11:30 AM
We set up a simple form last year, and as we try to access the old submissions again, we're not sure whose account/email address originally set up the JotForm account and form.
Can you please let me know what email address this form is linked to?
Upon checking your form #51544594009154, I found that it is associated with account with username "598gci". The profile email address of this account is firstname.lastname@example.org.
Do you have access to this email address? If you have access to this email address, you can reset your account password by clicking on the "Forgot password" which is in "Sign In" window. Please check the screenshot below:
Hope this helps.
Do get back to us if you have any questions.
Yes I do! It looks like I was the one who created an account, and it looks like I used my home email instead of work...d'oh! That explains why my address wasn't working; thank you so much! That's immensely helpful. I'll go ahead and reset that.
Great! It's our pleasure to assist you. Glad to see that the issue is resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.
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