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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Help needed to trace my account.

    Asked by Dan Moore on May 02, 2016 at 11:30 AM

    Hello,

    We set up a simple form last year, and as we try to access the old submissions again, we're not sure whose account/email address originally set up the JotForm account and form.

    Can you please let me know what email address this form is linked to?

    http://form.jotform.us/form/51544594009154

     

    Thank you!

    Dan

    Page URL:
    http://form.jotform.us/form/51544594009154

    find Submissions JotForm hello jotform account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 02, 2016 at 12:52 PM

    Hello Dan,

    Upon checking your form #51544594009154, I found that it is associated with account with username "598gci". The profile email address of this account is 598g**@gmail.com.

    Do you have access to this email address? If you have access to this email address, you can reset your account password by clicking on the "Forgot password" which is in "Sign In" window. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by Dan Moore  on May 02, 2016 at 03:11 PM

    Yes I do! It looks like I was the one who created an account, and it looks like I used my home email instead of work...d'oh! That explains why my address wasn't working; thank you so much! That's immensely helpful. I'll go ahead and reset that.

     

    Best,

    Dan

  • Profile Image
    JotForm Support

    Answered by Kiran on May 02, 2016 at 04:25 PM

    Great! It's our pleasure to assist you. Glad to see that the issue is resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!