What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How secure is JotForm?

    Asked by Chunyan   on May 02, 2016 at 12:53 PM

    Dear  Jotform support

     We have been using jotForm for a while.  Our user id  is  zcyhlj . However, recently  it pops up an issue regarding to the confidentiality and security of using the forms since we were requiring a lot  names and email ids to fill out the forms. 

     Could you explain to me how the system protects the personal confidential information ?



    Thanks , 

    Best Regards,


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    JotForm Support

    Answered by Kevin_G on May 02, 2016 at 02:30 PM

    Let me tell you that JotForm loads using a secure URL(HTTPS) where you are able to create your forms, view your submissions, generate reports and all this using our secure URL. Also, our forms and submissions are transmitted securely with a 256 bit high-grade encryption.

    We have a powerful cloud of servers in SSAE16 Audited facilities which provides security protection against attacks like SQL injection and denial of service (DOS) attacks.

    JotForm is also Safe Harbor certified, read our Privacy Policy here for more details.

    Also, we have a feature that allows you to encrypt your submissions, it means that you generate or provide a key and your submissions can be seen only providing this key, read more  about this on the link below: