What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not displaying correct on my webpage.

    Asked by ladylindathomas on May 02, 2016 at 02:05 PM

    We have used jotform for many years and now the form that is installed on our site is not working. The lines for adding information is way too small and

    there are two submissions that are only pending... and not going through. Please assist.
    Page URL:
    http://www.walkforsicklecell.org/walk-austin.html

    pending and correct Submissions JotForm site
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    JotForm Support

    Answered by Kiran on May 02, 2016 at 03:22 PM

    I've checked your JotForm using the direct link and the form is displaying normally. 

    http://www.jotform.us/form/50416803178151

    It looks like the issue is when embedded on the web page. Did you make any changes to your web page? It may be also a conflict with the scripts on the web page. Could you try embedding the form using iframe embed code to see if that helps? You may get the iframe embed code by using the guide below:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please get back to us if you need any further assistance. We will be happy to help!

    The other issue with pending payments shall be addressed shortly on a separate thread.

    https://www.jotform.com/answers/831024

    Thank you!