What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-User Account: Submissions are not showing on sub-user account even when the account has permission to view submissions.

    Asked by PRobinsonPR on May 02, 2016 at 03:25 PM

    I have set up a sub-user account and shared a form which has 3 submissions so far, however, the sub-user cannot view the forms on the Shared Forms page; all they get is 3 almost blank pages with the date of each submission and the submission number. At the bottom of the page, the 3 forms are listed and he can make a pdf of them, but no other details have come up, such as name, address, photo etc. How can I make the complete form visible to the sub-user?

    sub can't shared Submissions name sub-user 3
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    JotForm Support

    Answered by Kevin_G on May 02, 2016 at 05:04 PM

    I have checked your account and noticed that you are a sub-user account, I was unable to see the submissions data when checked your account, although you have permission to edit and view the submissions in your form. 

    I will report this issue to our second level so one of our developers will take a look to the issue and will updates us here as soon as he got news about what may be causing this. 


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    JotForm Developer

    Answered by erhan on May 03, 2016 at 04:36 AM


    First of all, we are sorry for the inconvenience. Sub-users and form owners must keep their data in the same datacenter in order to see submissions correctly. Your form owner keeps its data in US datacenter while you keep in EU. I have manually moved you to US, and you will be able to see submission data without any problem from now on.


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    Answered by AustralianMusicFoundation on May 04, 2016 at 01:17 PM

    Hi, thanks for doing that. There are two more sub-users, but I'm not sure if they are on the EU datacenter or not. How do I find out? And how can they be moved to the US datacenter? Sorry, I am actually the main account user (info@australianmusicfoundation.org), but I sent my query in on my sub-user's page by mistake. I'm not sure if my other 2 sub-users have set up their Jotform accounts yet, but is there any way to make sure they get put on the US version to avoid this problem in future?

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    JotForm Support

    Answered by Welvin on May 04, 2016 at 02:01 PM

    It's under My Account - Settings page: https://www.jotform.com/myaccount/settings. The Europe DataCenter should be unchecked:

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    Answered by AustralianMusicFoundation on May 04, 2016 at 02:06 PM

    Thanks Welvin. I've had a look and that box is unchecked. I'll see how the other two sub-users get on. All best wishes, Sally-Ann

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    JotForm Support

    Answered by Welvin on May 04, 2016 at 02:24 PM

    You're welcome. Please contact us again if there are any problems.