What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
To be able to view the Submission data of an encrypted form, you will need to use the private key that was provided when you encrypted the form.
Follow this steps on how to view the submission using the private key
How do we decrypt the text in the submissions panel to see it?
If your forms are encrypted you will be asked to upload your private key
As soon as you do so, It will show the success message
Once you click on the x at the top right it will decrypt the text and show it up for you.
If you are not shown this, then your form is no longer encrypted - and that is why it is not asking you. What this means is that if you make some encrypted form as non encrypted, you will be able to open the submissions without being asked for the private key, while as soon as you turn the encryption on, it will start asking you for the private key.
So if it does not show - check the preferences and make sure that encryption is set to Yes :)
Let us know if you need further assistance.