- MiccharlesAsked on May 02, 2016 at 07:16 PM
How do I decrypt a form that was encrypted? I already have a key downloaded.
- JotForm SupportjonathanAnswered on May 02, 2016 at 09:43 PM
To be able to view the Submission data of an encrypted form, you will need to use the private key that was provided when you encrypted the form.
Follow this steps on how to view the submission using the private key
How do we decrypt the text in the submissions panel to see it?
If your forms are encrypted you will be asked to upload your private key
As soon as you do so, It will show the success message
Once you click on the x at the top right it will decrypt the text and show it up for you.
If you are not shown this, then your form is no longer encrypted - and that is why it is not asking you. What this means is that if you make some encrypted form as non encrypted, you will be able to open the submissions without being asked for the private key, while as soon as you turn the encryption on, it will start asking you for the private key.
So if it does not show - check the preferences and make sure that encryption is set to Yes :)
Let us know if you need further assistance.