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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Decrypting a form submission

    Asked by Miccharles on May 02, 2016 at 07:16 PM

    How do I decrypt a form that was encrypted? I already have a key downloaded.

    decrypt key encryption private key
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    JotForm Support

    Answered by jonathan on May 02, 2016 at 09:43 PM

    To be able to view the Submission data of an encrypted form, you will need to use the private key that was provided when you encrypted the form.

    User guide: What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert

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    Follow this steps on how to view the submission using the private key

    How do we decrypt the text in the submissions panel to see it?

    If your forms are encrypted you will be asked to upload your private key



    As soon as you do so, It will show the success message



    Once you click on the x at the top right it will decrypt the text and show it up for you.

    If you are not shown this, then your form is no longer encrypted - and that is why it is not asking you. What this means is that if you make some encrypted form as non encrypted, you will be able to open the submissions without being asked for the private key, while as soon as you turn the encryption on, it will start asking you for the private key.

    So if it does not show - check the preferences and make sure that encryption is set to Yes :)

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    Let us know if you need further assistance.