Faulty analytics results?

  • it_services_help_desk
    Asked on May 2, 2016 at 7:22 PM

    Hello,   Using the form analytics tool,  it's showing that for our form titled "Request Information" we have 0 submissions for the last few days, when we clearly have submissions (see the list below the diagram).  Is this a known issue, or is there something I'm missing?  Please advise.  

    Thanks!

     

    Jotform Thread 831196 Screenshot
  • jonathan
    Replied on May 2, 2016 at 9:55 PM

    Hi,

    To analyze the actual submissions on the form, you need to click on the Responses tab instead.

    Faulty analytics results? Image 1 Screenshot 20

     

    On initial load, the default setting is pointing to Views only. 

    Hope this help. Let us know if issue still remains.

    Thanks.