What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changes on the form do not seem to be applied when loading the form from the Form Builder.

    Asked by JasonBonell on May 02, 2016 at 08:55 PM

     I had tried installing a theme after I built the initial form and it seemed to bug things up. When I make changes or update the form it doesn't actually override or save the changes. It seems to be stuck in jotform limbo. forever trapped in one state. 

    I'm embedding the form with an iframe and it works well but after I tried slapping some different themes on my  form - to see if i could make my life a little easier - it almost seemed as though when I would remove one theme and try another it didn't totally remove it(the first theme) and overlapped the new one on top (I noticed elements from both themes - i think).

    Even when I returned to a previous state (4 hrs ago) it still stayed the same - in the preview and on my site. (but it is looking correct in the editor - it just doesn't publish the new updates properly)

    my site isn't complete and it's only on my local computer at the moment. but that shouldn't matter as it was working just fine before. 

    The problem happened as soon as i started messing around with themes.

    preview site OR in
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    JotForm Support

    Answered by Kevin_G on May 02, 2016 at 11:01 PM

    I checked your forms and noticed the same, the weird thing is that it happens only when you load the form from the Form Builder, when you click on the preview button, but when you load the direct link to your forms they reflect the changes. 

    I will report this issue to our second level so one of our developers will take a look to the issue and you will be notified via this thread when this is fixed.

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 03, 2016 at 01:28 AM

    This issue has been fixed now, please test your forms again and let us know if the issue still persists. 

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    Answered by JasonBonell on May 03, 2016 at 08:45 AM
    The problem has been fixed! No longer do I reside in jotform lingo!
    FREEDOM! lol
    again, excellent service once again!
    thx!
    ...
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    Answered by Carina on May 03, 2016 at 09:28 AM

    Thank you for updating us :)

    If you need further assistance please let us know. Also thank you for your kind feedback.