- stevelackAsked on May 02, 2016 at 11:56 PM
- JotForm SupportjonathanAnswered on May 03, 2016 at 12:14 AM
Can you please provide us with more details about the issue. We will be able to provide you with the appropriate response and suggestions if we have more information about the problem.
Were you not able to save changes on the form using the Form Builder?
Can you try relogin to your JotForm. Do this by closing your browser and reload to the website.
Try using different browser as well if the relogin process still did not work.
- DrivePaymentsAnswered on May 03, 2016 at 12:23 AM
YES this is happening to me as well. I make changes on forms and it shows everything went through as normal it doesn't change on the actual form. I've cleared form cache as well.
- JotForm SupportjonathanAnswered on May 03, 2016 at 12:31 AM
We must have issue on our end as multiple users have now reported the same issue.
Let us try this temporary workaround as we are now reporting this to our higher team support.
While login to JotForm can you please click on this link https://www.jotform.com/?noCDN=true
Save your form and then check updates/changers are now reflected.
Let us know if issue persist.
- JotForm SupportjonathanAnswered on May 03, 2016 at 12:48 AM
Please try also using a different sub domain when viewing your form. Example, use the U.S. domain like this http://www.jotform.us/form/61157712948159 . It should show the correct/updated version of the form.
- JotForm SupportKiranAnswered on May 03, 2016 at 01:30 AM
We have noticed a temporary issue with the CDN and it has been fixed by our backend team. Please check once and let us know if the issue still persists.
We are sorry for the inconvenience this may have caused.