What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not updating.

    Asked by stevelack on May 02, 2016 at 11:56 PM
    not updating
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    JotForm Support

    Answered by jonathan on May 03, 2016 at 12:14 AM

    Hi,

    Can you please provide us with more details about the issue. We will be able to provide you with the appropriate response and suggestions if we have more information about the problem.

    Were you not able to save changes on the form using the Form Builder?

    Can you try relogin to your JotForm. Do this by closing your browser and reload to the website.

    Try using different browser as well if the relogin process still did not work.

    Thanks.

     

     

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    Answered by DrivePayments on May 03, 2016 at 12:23 AM

    YES this is happening to me as well. I make changes on forms and it shows everything went through as normal it doesn't change on the actual form. I've cleared form cache as well. 

     

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    JotForm Support

    Answered by jonathan on May 03, 2016 at 12:31 AM

    We must have issue on our end as multiple users have now reported the same issue.

    Let us try this temporary workaround as we are now reporting this to our higher team support.

    --

    While login to JotForm can you please click on this link https://www.jotform.com/?noCDN=true

    Save your form and then check updates/changers are now reflected.

    Let us know if issue persist.

     

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    JotForm Support

    Answered by jonathan on May 03, 2016 at 12:48 AM

    Please try also using a different sub domain when viewing your form. Example, use the U.S. domain like this http://www.jotform.us/form/61157712948159 . It should show the correct/updated version of the form.

    Thanks.

     

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    JotForm Support

    Answered by Kiran on May 03, 2016 at 01:30 AM

    We have noticed a temporary issue with the CDN and it has been fixed by our backend team. Please check once and let us know if the issue still persists.

    We are sorry for the inconvenience this may have caused.