What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I updated my form. Why is the old one still showing?

    Asked by Djaus10 on May 03, 2016 at 12:00 AM

    The original form I created has a brick background. I created a grunge background & uploaded/saved the image. It is showing in all of the previews bit not on the site where i need it to.



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    JotForm Support

    Answered by Kevin_G on May 03, 2016 at 12:36 AM

    This is how I can see your form from the preview in the designer: 

    Try loading this link: https://www.jotform.us/form/61231055095145

    Changes should be applied there, I also will report this issue to our second level so one of our developers will take a look on the issue and you will be notified when this is fixed. 

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    JotForm Support

    Answered by Kevin_G on May 03, 2016 at 01:26 AM

    This should be fixed and the changes that you made should be displayed on your form now as normal, please try again and let us know if this is working on your end now.