What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    All my forms appear to save changes but nothing happens in the live environment.

    Asked by DrivePayments on May 03, 2016 at 12:32 AM

    all of the changes i'm making on forms, save as normal, but nothing happens with any of the changes in the live environment. I've cleared form cache as well and tried different browsers.

    URL shows "Donation Amount" but you'll see the screen shot shows "One Time sdaDonation Amount"

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 03, 2016 at 01:17 AM

    Apologies for the inconvenience. I cannot seem to replicate the issue that you are having. I cloned your form and made some changes. After saving the form and viewing it in the Preview, I was able to confirm that the changes were saved.

    Can you please try restarting your device or use a different device to view the forms?
    If the issue persists, please let us know.


  • Profile Image

    Answered by DrivePayments on May 03, 2016 at 01:23 AM

    Nice try, there were 4-5 posts about this issue but it looks like you guys fixed it. Thanks though.

    Thank you for updating us. It seems that there is an issue with displaying the updated form. We have already sent an alert to our backend team to take a look at this issue. Sorry for the inconvenience being caused. 

    --We must have issue on our end as multiple users have now reported the same issue.

    Let us try this temporary workaround as we are now reporting this to our higher team support.


  • Profile Image
    JotForm Support

    Answered by Chriistian on May 03, 2016 at 01:35 AM

    We do apologize for the inconvenience. It does seem like we had some issues earlier. However, I have been informed by our backend team that the issue has been resolved. Can you please try updating your form again to see if the changes have been saved?
    Do let us know if the issue still persists.