What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where do my form save

    Asked by Goodman Moloi  on May 03, 2016 at 05:22 AM

    My web developer used jotform to create an online application form for www.softstartbti.co.za I have candidates filling in the form on weekly basis and they receive the email congratulating them on the successful application.


    The problem is I don't know where is their information stored or sent. Is it possible that you can look at this and assist me because the inconvenience is affecting my production

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    JotForm Support

    Answered by beril on May 03, 2016 at 06:47 AM

    The data received from the JotForms and stored on our servers is encrypted and secured. All our security certificates support high-grade 256-bit encryption. JotForm can also be used in a HIPAA complaint way. Please go through the following link that explains more about security and encryption features of JotForm.


    We are also Safe Harbor certified. Please check the guide below for more information:


    In addition to that, you can set up email notification. At that situation, you can get the information when your customer submits the form. To do that, please check the guide below for more information:



    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.