Please fix form, problems in submitting, no confirmation.

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    revistahispana
    Asked on March 09, 2012 at 02:06 AM

    I am getting complaints that when submitting form, they get a white blank page.  Alot of people are submitting multiple times because they think the form is not going thru.  Can this be fixed?

     

    here is my jot form.. http://www.jotform.com/revistahispana/BebeFeliz2012

     

    Thanks 

    Lisa

  • Profile Image
    jcm0731
    Answered on March 09, 2012 at 02:21 AM

    hi,

    I just tested your form and was able to see the confirmations and receive also the E-mail.
    I see no problem with your form.
    The problem could be on the end of those submitting the form. 
    But one thing that can be having impact on your form is the included image in the Registration form.
    Perhaps if you can optimize the image before putting it in your form, will make the page load faster and will not delay the Thank You confirmation

    Please contact us if you need further assistance.

    jcm

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    idarktech
    Answered on March 09, 2012 at 02:27 AM

    @revistahispana,

    I see that your submit.php has been changed. Can you please open that form on the form builder and click SAVE button once to restore back your form's submit.php? Thanks.

    If the problem still persist on your side, I would suggest to clone that form on your account and check the cloned form if that makes any differences. Thanks.