The captcha is not working

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    Asked on May 03, 2016 at 07:28 AM


    I have applied a jotform on my site. And i have also added captcha  in the form. But the captcha is not working when i opens the form in my site.

    Please provide a solution for this.


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    Answered on May 03, 2016 at 09:29 AM

    May I know which of the form in your website is not working? I presume you are referring to the form in the "Request a quote for this item"?

    I'm checking that form and it seems like you have embedded the form's full source code? You can see in the browser console that there are script errors that may be related to some conflicting resources between your form and the website.

    I strongly advise that you re-embed your form using iFrame embed code to avoid script conflicts, make sure to remove all the previous embed code (the full source code) before re-embedding using the iFrame embed code. If you want to design the form, you can do that using the Form Designer Tool, you can also insert the CSS code styling there. 

    I hope that helps.

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    Answered on May 03, 2016 at 10:45 AM
    I have to add my custom script so as to fulfil my requirement and it is
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    Answered on May 03, 2016 at 10:57 AM

    Unfortunately, we can't do much on this case, I see you are loading a lot of other JS libraries that might be conflicting with the form's full source code. You could try getting a fresh copy of the form's full source, then add your custom script again, see if the captcha will show up. If not, then there is indeed a conflict with the scripts in your website and on the form's full source code, you could try using jQuery's noconflict, however, I am not sure if this is applicable to your end as I see you have a lot of JS libraries.

    May we perhaps know the function of your custom script? You could try creating a separate page where there's no other JS libraries, add the form's full source code and your custom script there. After that, try displaying that page on an iframe element on your product page, that will avoid any conflict with your other JS libraries. I'm not sure if this is a possible setup in your end.