What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Paypal submissions are being listed as incomplete payments in Jotform

    Asked by hongkongdogrescue on May 03, 2016 at 09:11 AM
    I am having the same problem -- PayPal payment was processed but it did not get fed back to jotform to complete the submission, so I had to do it manually.  How do we fix this?
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    JotForm Support

    Answered by KadeJM on May 03, 2016 at 10:13 AM

    If your paypal payment integration is listing your completed submissions as incomplete and they have not been getting back to you fully then please take a look at these guides below which will help you correct this problem.

    1 - https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    2 - https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal