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  • Profile Image

    New submissions icon always showing even though all submissions have been read?

    Asked by SunbridgeInstitute on May 03, 2016 at 10:35 AM

    When we are viewing the "My Forms" view, this particular form always has at least one new submission always there in the little orange icon. On all the other forms, the orange icon disappears after we view the new submissions. Even though two of us have gone through and viewed every single submission, we can't get this orange icon to disappear. Can you help, so that the orange icon will only appear when there is genuinely only NEW submissions?

    Page URL:
    https://www.jotform.com//?formID=60143546937964

    Submissions icon new submissions My Forms new submission
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    JotForm Support

    Answered by Charlie on May 03, 2016 at 11:40 AM

    Apologies, it looks like a temporary glitch. I have fixed it in my end. You can also try fixing forms with this problem by selecting "Mark All as Read" option under the "More" drop down list.

    Could you please monitor and let us know if it still shows an incorrect unread icon notification in the "My Forms" page when you receive a new submission.