What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
why thank you page is not displaying properly?Asked by CPLC on May 03, 2016 at 11:43 AM
I made a form with Paypal paiement but my thank you page is not working.
This is the thank you page https://submit.jotform.ca/complete.php?sid=338099091899667699&tx=9XK932519H5984448&st=Completed&amt=10%2e00&cc=CAD&cm=---60456770958266-338099091899667699-9f3ec7d7104a06b704d63213fbb312d6&item_number=
that my form : https://form.jotform.com/60456770958266
Thank you for your help.
I have checked your form and noticed that you are using a custom thank you page and this is the link to it http://www.centreplc.com/#!saison-2016/cmc9.
So your users should be redirected to that link once the form is submitted and the payment in PayPal is completed as well.
Te URL you provided seems to be the default thank you message where your users are being redirected to if you do not set a custom thank you page; however, the link seems to be corrupt and as you are loading the link directly this may be causing this to be displayed like that.
I have cloned your form and removed the PayPal integration so you do not need to pay and will be redirected to the thank you page once the form is submitted, I did not change anything else and noticed that the redirection is working just fine, take a look to my cloned form on this link: https://form.jotform.com/61234790796970.
If the issue still persists, do get back to us and we will be glad to take a further look to your form.