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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When clicked on Publish, "Loading" is shown, but the wizard does not get activated

    Asked by Heather on May 03, 2016 at 12:27 PM

    I have created 2 forms...this is my first time trying your site...it was recommended by a friend...but when I click on Publish it says loading but nothing ever happens.  Am I doing something wrong?  Is there a setting I should change?  I am using Google Chrome.  Is that a problem?

    publish site
  • Profile Image

    Answered by Ben on May 03, 2016 at 01:41 PM

    Can you please try to do the same again Heather?

    I have tried and was not able to recreate the same. If you are still however experiencing the issue please do refresh your browser and try again once the builder is loaded.

    It is possible that some resource was not loaded at the time, causing this.

    Prior to refreshing, please do save your form so that you do not loose the changes.

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    Answered by rchumane on May 03, 2016 at 02:45 PM
    I was able to publish once I had the form open to edit page...I just couldn't publish from the dashboard. Thanks for your help but I am good to go now. Loving it so far!!! Hopefully this will make my job as adoption counselor much easier!
    Thanks,
    Heather Cunningham
    Ritchie County Humane Society
    rchumane@zoominternet.net
    2220 Pullman Rd
    Harrisville, WV 26362
    http://www.AdoptaPet.com/shelter85773-pets.html
    http://www.petfinder.com/shelters/wv22.html
    https://www.facebook.com/RitchieCountyHumaneSociety
    ...