What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why email notifications are not being sent to specified email addresses?Asked by flyepic on May 03, 2016 at 12:29 PM
Our form Transfer of Tuition - Request & Response emails are not being received by the email accounts listed. I attached a screenshot of the Response email but the Request email isn't working either. They are not sending to firstname.lastname@example.org nor email@example.com but instead coming to the account email, firstname.lastname@example.org. Could you guys take a look? Even when I do a test email it ends up at email@example.com.
I have checked your form and noticed that you indeed have only those email addresses as email recipients, I also have submitted your form and noticed that the email was sent to the specified email addresses, here is a screenshot of the email that was sent to those email addresses:
This can be found on the email history for the email address and the form as well, to check the email history follow the steps on this guide:
I have also checked the email history for the email address related to your account admin@e***************y.com and found that there was not an email sent when I made the test.
Please check again and make more tests it should be working fine and sending the emails to the desired email addresses.