Why email notifications are not being sent to specified email addresses?

  • Profile Image
    flyepic
    Asked on May 03, 2016 at 12:29 PM

    Our form Transfer of Tuition - Request & Response emails are not being received by the email accounts listed.  I attached a screenshot of the Response email but the Request email isn't working either.  They are not sending to rena@epicflightacademy.com nor josh@epicflightacademy.com but instead coming to the account email, admin@epicflightacademy.com.  Could you guys take a look?   Even when I do a test email it ends up at admin@epicflightacademy.com.

  • Profile Image
    Kevin_G
    Answered on May 03, 2016 at 01:58 PM

    I have checked your form and noticed that you indeed have only those email addresses as email recipients, I also have submitted your form and noticed that the email was sent to the specified email addresses, here is a screenshot of the email that was sent to those email addresses: 

    This can be found on the email history for the email address and the form as  well, to check the email history follow the steps on this guide: 

    How-to-View-All-Your-Form-Email-History

    I have also checked the email history for the email address related to your account admin@e***************y.com and found that there was not an email sent when I made the test. 

    Please check again and make more tests it should be working fine and sending the emails to the desired email addresses.