What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I fill out my JotForm and press submit I do not recevie in my e-mail inbox. why is that?

    Asked by HorowitzConsultaing on May 03, 2016 at 12:57 PM
    Page URL:
    https://form.jotform.com/61217278574158

    fill inbox in a
  • Profile Image
    JotForm Support

    Answered by Kiran on May 03, 2016 at 02:25 PM

    It seems that you have setup an SMTP email address to send the notifications on your JotForm. It looks like there is an issue with the settings of the email address in which the emails are failing to deliver. Could you verify the SMTP settings including server address, user id, password of the sender email address from your account settings?

    Also, please try using JotForm default email address to see if that works for you. 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image
    JotForm Support

    Answered by Kiran on May 03, 2016 at 04:16 PM

    It seems that you have now removed SMTP email address from your account and using noreply@jotform.com as the sender email address.

    Or you may use simple verification method as provided in the guide below:

    https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    We request you to go through the guide and follow the instructions to change the sender email address to your email address.

    Hope this information helps! 

  • Profile Image
    JotForm Support

    Answered by Kiran on May 03, 2016 at 04:20 PM

    It looks like my previous response was distorted and hence posting it again.

    It seems that you have now removed SMTP email address from your account and using noreply@jotform.com as the sender email address.

    Generally, SMTP email address is configured to use your own email address instead of using JotForm default email address. Please refer to the guide below that can help you in setting up SMTP email address.

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or you may use simple verification method as provided in the guide below:

    https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    We request you to go through the guide and follow the instructions to change the sender email address to your email address.

    Hope this information helps!