What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not managing to receive e- mail after the end of the survey

    Asked by slleykersxx on May 03, 2016 at 02:10 PM

    I'm not managing to receive e- mail after the end of the survey, the same can not not receive the email confirmation and e- mail notification..

     

    I was receiving and usually after today I can not Receive More None.

    Even if you change the recipient OR CHANGE Shipper è also not sent .

     

    I thank you

    survey receive after end
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    JotForm Support

    Answered by david on May 03, 2016 at 03:31 PM

    According to our email logs, the notifications are sending without issue:

    Check your SMTP settings to make sure they are correct or change your sender email to "noreply@jotform.com" to send from our services instead:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues