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    Condition based notifications are not received

    Asked by dynamicevidence on May 03, 2016 at 03:07 PM

    Hello,

    I just created a new condition.  I am not getting the Video Depositions/Videographer Email and neither is the videographer.  The Dep/Client Confirmation email I do receive. Not sure if I'm doing something wrong?

    Thanks!

    Haydee

    video thanks hello and
  • Profile Image

    Answered by Huberson on May 03, 2016 at 04:31 PM

    Hi,

    Looks like you have a lot of conditionals notifications causing your issue. If you are sending email notification based on conditions, the email will be sent only if conditions are met.

    I would suggest you use conditions to send email only if required, and make sure you have conditions for all possible selections. For example, if you have conditions that check if field A is filled, you also need to check when  is not filled.


    Do let us know if more assistance is needed.

  • Profile Image

    Answered by Huberson on May 03, 2016 at 05:51 PM

    This is probably because Video Depositions/Videographer is an Autoresponder. You can only use an email field in the form as the recipient for Autoresponder.

     

    Contrary to Dep/Client Confirmation which is a Notification.

     

    Use Autoresponder only if you need to send response to email inserted in your form field, otherwise use the Notification email to set the conditional emails.

     

  • Profile Image

    Answered by dynamicevidence on May 04, 2016 at 09:25 AM

    Ok, someone else had responded that I needed to set up an autoresponder if I wanted the videographer to be able to reply to me only.

     

  • Profile Image

    Answered by Huberson on May 04, 2016 at 11:03 AM

    Yes, you can use Autoresponsder if the email address comes from an email field in the form, but as far as I know it does not work with conditions.

    To send a notification based on a specific condition and have the people receiving that email reply to you, add your email address as the default value of a hidden email field, then add that email field as the Reply-to value from the notification.

     

  • Profile Image

    Answered by dynamicevidence on May 04, 2016 at 01:57 PM

    Ok,  I will give that a try.

    thank you!