What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sign-in button when logging in to account is not working.

    Asked by Brandy Paul on May 03, 2016 at 03:22 PM

    When I put in my user name and password, and click Sign In, nothing happens -- it's as if the Sign IN button hyperlink is disabled. So I tried "forgot password" thinking that I could reset my PW and get in that way. Again, the button is a dead link.

    unable to log in forgot password
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    JotForm Support

    Answered by Mike_G on May 03, 2016 at 04:41 PM

    We would like to apologize for any inconvenience. I have tested Jotform's Login page and "Sign-In" button seems to be working fine on my end. I, also, tried pressing the "Enter" key on my keyboard after entering my username and password and I was able to login to my account.

    May we know what browser are you using, please? If it is the same browser as you are using before and you are able to log in, please try to clear your browser's data and see if that will help. Thank you.