What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to edit form shared with me as a sub-user

    Asked by blpinc on May 03, 2016 at 04:25 PM

    I only have one form. When I open the form I don't see any "edit" box.

    Is there someone I can talk to about this. I have been trying to solve this for days.

  • Profile Image
    JotForm Support

    Answered by david on May 03, 2016 at 04:31 PM

    You form is shared with you as a sub-user by another account and they did not share edit access only submission data access:

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    The user "mtischler" would need to share edit access for the form.

  • Profile Image

    Answered by blpinc on May 03, 2016 at 05:45 PM
    Thank you. I have requested permission.
    Barbara Laurie
    Gallery Director
    Michael Tischler Limited Edition Image
    www.michaeltischler.com
    917-863-5890
    ...
  • Profile Image

    Answered by blpinc on May 04, 2016 at 03:45 PM
    Hello,
    I want to make sure that you understand that I am not trying to create a new form on my account blpinc. I am in the account of my employer Michael Tischler, I have his credentials.
    I have cloned a new form from the form 350 West Broadway. The new form is titled Plexi-craft Purchase Order Form.
    Can you tell me if this form that I have cloned is usable.
    Thank you,
    Barbara
    Barbara Laurie
    Gallery Director
    Michael Tischler Limited Edition Image
    www.michaeltischler.com
    917-863-5890
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 04, 2016 at 04:26 PM

    If you log in to the "mtischler" account, you will see two forms entitled Plexi-craft Purchase Order Form.  Here are those two forms:

    http://www.jotformpro.com/form/61235973129964

    http://www.jotformpro.com/form/61235946652965

    They are active and usable. 

  • Profile Image

    Answered by blpinc on May 04, 2016 at 04:45 PM
    Thank you!
    [BLP Logo]
    917-863-5890
    www.barbaralaurie.com
    [Facebook-logo-1817834_png]
    ...
  • Profile Image

    Answered by blpinc on May 05, 2016 at 02:45 PM
    I need to edit “Plexi craft Purchase order” in the mtischler account.
    I want to edit some information in the “Images Ordered” section of the form.
    -NYS Sales tax
    -Tariff Fees
    -Total Cost, Shipping, Tax & Tariff
    Can you tell me how I can edit these items.
    Barbara Laurie
    Gallery Director
    Michael Tischler Limited Edition Image
    www.michaeltischler.com
    917-863-5890
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 05, 2016 at 02:48 PM

    You would either need to log in to that account or have them share edit access for the form with you:

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

  • Profile Image

    Answered by blpinc on May 05, 2016 at 05:45 PM
    How do I edit the Images Ordered fields in my form “Plexi-Craft Purchase Order Form”
    The account is mtischler
    Barbara Laurie
    Gallery Director
    Michael Tischler Limited Edition Image
    www.michaeltischler.com
    917-863-5890
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on May 05, 2016 at 06:09 PM

    Your question has been moved into a separate thread:

    https://www.jotform.com/answers/833690

    I will get back to you shortly.

  • Profile Image

    Answered by blpinc on May 05, 2016 at 06:45 PM
    I figured it out already. Thanks anyway.
    Barbara Laurie
    Gallery Director
    Michael Tischler Limited Edition Image
    www.michaeltischler.com
    917-863-5890
    ...