Why email notifications using custom sender email address are not being delivered?

  • Profile Image
    Madhur Mishra 
    Asked on May 03, 2016 at 10:36 PM

    Hi there,

    I have added sender email address for my team members to be able use their email address to send emails.

    But for some reason email is not received by recipient in notification.

    Can you please check and advise.

    Jot from is as below

    https://form.jotform.com/61091471376153

    Thanks,

    Madhur Mushra

     

     

     

     

     

  • Profile Image
    Kevin_G
    Answered on May 04, 2016 at 12:58 AM

    I have submitted you form and noticed that the emails are not being sent, at least the auto-responder email was not delivered and there you are using your custom sender email address.

    I'm not sure how you added the custom sender email, but I would suggest you to follow the steps on the guide below to add it: 

    How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    If this does not work, try setting the sender email to the default and make some tests, also check your email inbox since sometimes the sender email is not properly set and if this is the case then you should receive an email notifying about this. 

  • Profile Image
    Madhur Mishra 
    Answered on May 08, 2016 at 09:45 PM
    Hi Kevin,
    All jot froms from my account have been disabled. I am not sure why.
    I am definitely not doing any phishing , these forms are just created for
    my users to submit purchase orders.
    Can you please help to get these forms enabled.
    Regards,
    Madhur Mishra
    ...
  • Profile Image
    Kevin_G
    Answered on May 08, 2016 at 10:52 PM

    We apologize for this inconvenient Madhur; however, I have moved your report about your forms suspended to a separate thread, this is in order to assist you better and avoid confusion assisting to you about two different matters in the same thread, you will find the new thread on this link: https://www.jotform.com/answers/834972 

    We will assist to you as soon as possible.