What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why email notifications using custom sender email address are not being delivered?

    Asked by Madhur Mishra  on May 03, 2016 at 10:36 PM

    Hi there,

    I have added sender email address for my team members to be able use their email address to send emails.

    But for some reason email is not received by recipient in notification.

    Can you please check and advise.

    Jot from is as below



    Madhur Mushra






  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 04, 2016 at 12:58 AM

    I have submitted you form and noticed that the emails are not being sent, at least the auto-responder email was not delivered and there you are using your custom sender email address.

    I'm not sure how you added the custom sender email, but I would suggest you to follow the steps on the guide below to add it: 


    If this does not work, try setting the sender email to the default and make some tests, also check your email inbox since sometimes the sender email is not properly set and if this is the case then you should receive an email notifying about this. 

  • Profile Image

    Answered by Madhur Mishra  on May 08, 2016 at 09:45 PM
    Hi Kevin,
    All jot froms from my account have been disabled. I am not sure why.
    I am definitely not doing any phishing , these forms are just created for
    my users to submit purchase orders.
    Can you please help to get these forms enabled.
    Madhur Mishra
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 08, 2016 at 10:52 PM

    We apologize for this inconvenient Madhur; however, I have moved your report about your forms suspended to a separate thread, this is in order to assist you better and avoid confusion assisting to you about two different matters in the same thread, you will find the new thread on this link: https://www.jotform.com/answers/834972 

    We will assist to you as soon as possible.